FAQ
Frequently asked questions about PixAI API.
Difference between requesting an API key via email vs membership
There is no functional difference. Membership lets you get a key instantly (good for quick start). Email requests require manual approval (up to 5 business days), but we will also use that email address to send important maintenance notifications.
Receiving maintenance or downtime notifications
Before each maintenance/downtime, we will notify users via PixAI's announcements and official social channels (e.g., X/Twitter). In addition, we will proactively email maintenance/downtime notices to the email address you used to contact us, to minimize impact on your business.
If you want notifications sent to a different email address, or you want to stop receiving email notifications, please tell us in your email.
API-generated images and public history
Generations triggered via API are private and will not appear in your account's public generation history.
Supported languages for support
We currently provide English and Japanese email support for technical questions and business coordination.