---
title: "FAQ"
description: "Answers to common PixAI API questions: email vs. membership API keys, maintenance notices, whether API images appear in public history, and support languages."
canonical: "https://platform.pixai.art/en/docs/faq"
last-updated: "2026-09-27"
---

# FAQ

Answers to common PixAI API questions: email vs. membership API keys, maintenance notices, whether API images appear in public history, and support languages.



Difference between requesting an API key via email vs membership [#difference-between-requesting-an-api-key-via-email-vs-membership]

There is no functional difference. Membership lets you get a key instantly (good for quick start). Email requests require manual approval (up to 5 business days), but we will also use that email address to send important maintenance notifications.

Receiving maintenance or downtime notifications [#receiving-maintenance-or-downtime-notifications]

Before each maintenance/downtime, we will notify users via PixAI's announcements and official social channels (e.g., X/Twitter). In addition, we will proactively email maintenance/downtime notices to the email address you used to contact us, to minimize impact on your business.

If you want notifications sent to a different email address, or you want to stop receiving email notifications, please tell us in your email.

API-generated images and public history [#api-generated-images-and-public-history]

Generations triggered via API are private and will not appear in your account's public generation history.

Supported languages for support [#supported-languages-for-support]

We currently provide English and Japanese email support for technical questions and business coordination.